Customer Service Specialist Needed in Sydney (Australia)

Position: Customer Service Specialist

Location: Sydney, NSW
Job Type: Full Time, Employee
Relevant Work Experience: 2+ to 5 Years
Education Level: High School or equivalent
Career Level: Experienced (Non-Manager)
Job Category: Insurance & Superannuation
Occupations: Workers’ Compensation

About the Job

Attractive employee benefits
Convenient CBD office location
Supportive team environment
We are seeking a client focused individual to assist in managing the relationships with government agencies within the Treasury Managed Fund portfolio. The successful candidate will be responsible for ensuring a high level of service delivery is provided to all agencies through managing all aspects of the agency relationship.

Our Customer Service Specialists are required to proactively respond to all agency needs and requirements, resolving complaints or issues in a timely manner and providing training and technical support to the agency along with members of the claims team.

As an employer we offer employees a wide range of benefits, including monthly rostered days off, a variety of health and wellness initiatives such as team sports, group exercise, corporate massage and weekly fresh fruit. In addition we offer ongoing professional development opportunities and career advancement.
To be considered for this role, candidates should possess:
Excellent understanding of Workers Compensation legislation
Greater than 2 years experience in a Workers Compensation claims or injury management environment
Excellent communication skills, both written and verbal
High level of organisational skills
Strong customer service and interpersonal skills

Employers Mutual is a specialised workers compensation provider in NSW and SA. We are a mutual organisation dedicated to providing the best service to our members and getting injured workers lives back on track. We are renowned for our proactive and strategic approach to the case management of workers compensation claims.

To apply for this role, email your resume and cover letter to careers@employersmutual.com.au quoting reference number 10-TMF-260 in the subject line.